Refund Policy
Refund Policy
At Nuvoca, we want you to love your skin — and your purchase. We offer a 14-day return policy: you have 14 days from the date your order is delivered to request a return or refund.
Eligibility
To be eligible for a return, items must be unused and in their original, unopened condition. Just reach out within 14 days of delivery with your order number.
How to start a return
- Contact us at support@nuvoca.co with your order number.
- We'll confirm your return and walk you through the next steps.
- Once approved, your refund is issued to your original payment method.
Refunds
Refunds are typically processed within 5–10 business days of approval. You'll be refunded to your original payment method; how long it takes to appear may depend on your bank or card provider.
Damages and issues
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us right away at support@nuvoca.co so we can make it right.
Exceptions
Discounted or promotional items follow the same 14-day policy unless otherwise noted at checkout.
Contact
Questions about a return or refund? Email us anytime at support@nuvoca.co.