FAQ

Frequently Asked Questions

Shipping

How much is shipping?

Free on orders $50+. Full details are in our Shipping Policy.

When will my order arrive?

Orders are processed within 24 hours and typically arrive in 7–12 business days. You'll get a tracking link by email the moment your order ships.

How do I track my order?

Your tracking link arrives by email as soon as your order ships. If anything looks stuck, email support@nuvoca.co and a real person will check on it for you.

Returns & refunds

What is your return policy?

Free returns within 90 days. Not satisfied with your order? Send it back within 90 days after the order was placed. The first return on each order is free (up to 5 times per month). Refund if your package is lost. Refund if items arrive damaged.

How do I start a return?

Email support@nuvoca.co with your order number and we'll take care of the rest within 1–2 business days.

Ordering

Is checkout secure?

Yes. Checkout is powered by Shopify, the same encrypted, PCI-compliant checkout used by millions of stores worldwide. We never see or store your card details.

What payment methods do you accept?

All major credit and debit cards, plus express options like Shop Pay, PayPal, Apple Pay, and Google Pay at checkout.

Can I change or cancel my order?

If your order hasn't shipped yet, absolutely — email support@nuvoca.co as soon as possible and we'll update or cancel it.

Contact

How do I get in touch?

Email support@nuvoca.co or use our Contact page. A real person reads it and answers.